Social Media Manager / Digital Marketing

Answer calls and webchat, WhatsApp/or emails within guidelines/goals established by the client and contact center management. Consistently achieve call and email quality score goals to assist in achieving client and customer satisfaction goals. Support customers via email and or phone support. Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Handle problem resolution that may require follow-up and/or escalation to a higher level of expertise. Maintain knowledge of client’s business, products and/or services. Perform other tasks that may be assigned from time to time.

I am passionate about storytelling and leveraging the power of social media to connect brands with their audiences in meaningful ways. With my creativity, technical skills, and strategic mindset, I am committed to delivering high-quality content that drives engagement, builds brand awareness, and achieves marketing objectives. If you're looking for a dedicated and talented Social Media Content Creator to elevate your brand's online presence and captivate your audience, I would love to collaborate with you.

Results-oriented Customer Sales Support Specialist with 2 years of experience in providing exceptional support to sales teams and driving revenue growth. Skilled in managing customer inquiries, assisting with sales processes, and ensuring customer satisfaction throughout the sales journey. Proficient in sales support tools and CRM systems. Adept at building relationships with customers, identifying opportunities, and closing sales. Strong communication, organization, and problem-solving skills. Committed to delivering outstanding customer service and contributing to the success of sales initiatives.

I am passionate about storytelling and leveraging the power of social media to connect brands with their audiences in meaningful ways. With my creativity, technical skills, and strategic mindset, I am committed to delivering high-quality content that drives engagement, builds brand awareness, and achieves marketing objectives. If you're looking for a dedicated and talented Social Media Content Creator to elevate your brand's online presence and captivate your audience, I would love to collaborate with you.