Operations Leader with 8 years of progressive experience in healthcare operations, quality management, and team development. Proven ability to lead teams of 10–17 associates, improve SLAand quality performance (95% to 98%), and drive productivity enhancements through structuredcoaching and process optimization. Lean Six Sigma Yellow Belt certified with strong expertise in KPI management, stakeholder communication, and operational strategy.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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