Customer Support• E-commerce VA • Amazon Operations

Experienced in Amazon e-commerce operations with hands-on support in Seller Central and FBA workflows. Skilled in product listing audits and optimization, Amazon SEO and keyword research, inventory and account health monitoring, and resolving suppressed or stranded listings. Adept at handling Seller Support cases, pricing and competitor checks, and order-related issues, with a strong focus on accuracy, compliance, and consistent marketplace performance.

E-commerce customer support professional with practical experience handling customer inquiries across online retail platforms. Strong skills in order and subscription management, refunds and cancellations, ticket-based support, and customer communication. Experienced in resolving issues efficiently while following SOPs, maintaining accurate records, and supporting a positive customer experience through clear, professional, and policy-compliant interactions.

Back-office data entry professional with hands-on experience at Startek handled Telco account, responsible for accurately inputting, updating, and maintaining records across internal systems and spreadsheets. Skilled in handling high-volume data with strong attention to detail, ensuring accuracy, consistency, and confidentiality while supporting daily operational and reporting requirements.

Technical support professional with experience at Stefanini providing front-line IT assistance to end users. Skilled in troubleshooting hardware, software, and connectivity issues, documenting incidents, and resolving tickets in accordance with SLAs. Experienced in guiding users through step-by-step solutions, escalating complex issues appropriately, and delivering clear, professional support to ensure minimal downtime and high user satisfaction.

Administrative data processing professional with experience supporting Amazon e-commerce operations. Skilled in handling and validating large volumes of product, order, and inventory data, maintaining accurate records in Seller Central and internal tools. Experienced in data audits, report preparation, and back-office support tasks, with strong attention to detail, process compliance, and operational accuracy.

Proficient in Microsoft Excel with practical experience supporting Amazon e-commerce operations. Skilled in using spreadsheets for data tracking, inventory monitoring, ASIN audits, and performance reporting. Experienced with formulas, sorting, filtering, and data validation to ensure accuracy, organization, and actionable insights for day-to-day operational and back-office tasks.

Experienced in Google Sheets for Amazon e-commerce and back-office support. Skilled in organizing and maintaining product, inventory, and order data, creating trackers and basic reports, and using formulas, filters, and data validation to ensure accuracy and consistency. Utilized Google Sheets for collaboration, real-time updates, and operational reporting within cross-functional teams.