Overview
Looking for full-time work (6 hours/day)
at $9.85/hour ($1,299.99/month)
Bachelors degree
Last Active
April 20th, 2024 (9 days ago)
Member Since
January 1st, 2022
Profile Description
I have 5 years of experience with Airbnb and I've worked as a Case Manager/Support Ambassador and as a Quality Officer (Global). With this, I'm quite familiar with the policies or workflows of Airbnb (review disputes, resolution center requests, etc). I've also worked for Property Management as a Virtual Assistant and I was assigned to work with guest communications, listing optimization, penalty-free cancellations, review disputes, resolution claims, etc.
Top Skills
Professional Services » Management Services » Property Management
Experience: 2 - 5 years
● Guest Communications ● Property Listing/Listing optimization ● Cleaning and Maintenance schedule ● Outsourcing Vendors ● Resolution Center Requests ●Review Disputes ● Hostfully ● Hospitable ● Guesty ● Streamline ● Breezeway ● Dialpad ● Minut ● Ring Central ● Airbnb ● VRBO ● Booking.com ●
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
• Guest Communications. • Help guests with finding a property to book or rebooking if needed. • Mediate between two parties (guests and hosts) when the reservation has an issue. • Resolution Center requests, Review Disputes, Listing optimization ● Assigned to do Root Cause Analysis to identify strengths and opportunities in the service. representatives’ interactions with the customers. ● Ensure that service representatives from all Client-partner vendors are calibrated in terms of workflows to follow. ● Ensures that service representatives provide quality service in line with organizational objectives.
Real Estate » Short Term Rentals » Vrbo
Experience: Less than 6 months
Other Skills
Real Estate » Short Term Rentals
Experience: 2 - 5 years
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: Less than 6 months
Office and Administration » Attention to Detail
Experience: 2 - 5 years
Professional Services » Management Services » Bpo Operations Management
Experience: 2 - 5 years
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Office and Administration
Experience: 2 - 5 years
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong
- Tests Taken
- DISC
- Dominance: 10
- Influence: 31
- Steadiness: 33
- Compliance: 26
- English
- B2(Upper Intermediate)
- Uploaded ID
- Sign Up with Pro Account to View
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Iryn Wee: A Spanish-Speaking OFS’s Journey to Success
Meet Iryn Wee, a 40-year-old Filipino specialist from Cavite, Philippines. She works as a bilingual virtual assistant, catering to a real estate and construction company based in Houston.
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