Independent Contractor - Property Management

I am an independent contractor currently offering services as a Virtual Assistant specializing in the Property Management industry, with a strong focus on Collections. At the start of my career in property management, I gained hands-on experience handling maintenance-related tasks, assisting residents with creating work orders through Property Meld, and following up on active requests. I also supported the property inquiry line, answering prospective residents’ questions about available properties and guiding them through the application process. As my role evolved, I was assigned to the Collections Department, where I currently function as a Collections Assistant. My responsibilities include assisting the Collections Manager in tracking residents who have been issued 3-day notices, coordinating accounts that proceed to eviction after the notice period, and maintaining accurate collection records. I provide daily updates to the Collections Manager on collection percentages, especially when notices are active. I also have experience coordinating with Section 8 case managers and rental assistance organizations under the direction of the Collections Manager. Additionally, I manage a shared collections inbox, responding to informational inquiries only, as I am unlicensed to enforce lease terms. I am proficient in AppFolio, assisting residents with accessing and setting up their tenant portals, sending password reset links upon request, and scheduling phone calls or in-person meetings for the Collections Manager when residents request account discussions. Following resident move-outs, I initiate the security deposit disposition process by preparing the disposition document, reviewing post–move-out charges, and calculating any applicable rent proration. These documents are then prepared for review and approval by the Collections Manager.