Ensures that calls are handled professionally.
Provides direction and guidance to guarantee consistent achievement of key performance metrics.
Achieves, measures, reports and communicates metric goal attainment for assigned team.
Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.
Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer service agents.
Coaches, mentors and develops agent team for skills expansion and promotional opportunities.
Performs other duties as assigned.
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.