Customer Service and Virtual Support Professional with 10+ years of experience in BPO,
healthcare customer service, appointment setting, lead generation, and administrative support.
Experienced in handling high-volume inbound and outbound calls, customer inquiries, benefits
verification, appointment scheduling, and CRM management.
Possesses 2 years of healthcare experience supporting UnitedHealthcare providers with
eligibility and benefits verification, claims-related inquiries, and customer support. Recently
completed HIPAA Certification (May 2026) and fully understands the importance of patient
privacy, confidentiality, and compliance.
Proficient in HubSpot, GoHighLevel, RingCentral, Aircall, CallTools, Google Workspace, and
QuickBooks Online. Recognized for strong communication skills, attention to detail,
adaptability, and the ability to work independently while maintaining high productivity and
service quality
Experience: Less than 6 months
I just recently passed the QuickBooks Online ProAdvisor Certification (Feb 2026).
Experience: 6 months - 1 year
Appointment setting for a construction company. Taking inbound and outbound calls. Lead nurturing of HOT, WARM, and COLD leads. Sending texts and emails for potential customers.
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