Technical Customer Success Manager I Virtual Assistant 

CEO and Customer Support : Respond to customers' inquiries and concerns via email, phone, or chat. Provide information about keto products, services, and dietary guidelines. Troubleshoot issues related to orders, payments, or shipping. Order processing: Manage the order fulfillment process, including tracking shipments, updating inventory, and coordinating with suppliers. Ensure that all orders are processed accurately and timely.

I have CSR experience for more than 7 years with different industries including Finance, Health, Auto and Human Resources. I am helping and sharing my passion for assisting and solving customers issue. I am goal oriented when it comes to getting the KPI's of the client.

Respond to customers' inquiries and concerns via email, phone, or chat. Provide information about keto products, services, and dietary guidelines. Troubleshoot issues related to orders, payments, or shipping. Order processing: Manage the order fulfillment process, including tracking shipments, updating inventory, and coordinating with suppliers. Ensure that all orders are processed accurately and timely.

As a human resources associate/receptionist: ☀️Professional handling of all incoming calls with a smile as well as greeting visitors to the company, providing them with necessary information and directing them to the appropriate person. ☀️Assist with hiring efforts, including posting job openings, screening resumes, scheduling interviews, and conducting background checks. ☀️Sending contracts, evaluate plan options of customers, and communicate benefit information to employees, such as health insurance, retirement plans, and paid time off.

From student to corporate, I've always been the go-to person for graphic design design task. My passion for both traditional and digital art is evident in every piece I create. I spent countless hours practicing your pen strokes and studying color theory. I am experimenting with different mediums, from watercolor to acrylic, until I found my niche. And when it came to digital art, I dove headfirst into programs like Photoshop and Illustrator, right now I am taking it step by step. But it wasn't just my technical skills that made me stand out. I think my creative mind was always coming up with fresh ideas and innovative approaches to design challenges. Whether it was a poster for a school event or a logo for a client I want to give them quality and unique work of art. Fast forward to the corporate world, I still try to create and check new trends on magazines. I tried designing everything from company brochures to social media graphics, I believe on practicing a lot to enhance my skills, I want to dedicate my free time to learn new techniques, I know for some design or art is just another easy job that can be done with AI, for me it's so much more. It's a passion that has taken me from student to professional, and I am open to endless possibility for this skil.

When it was pandemic I was the manager of our social media online business that sells thrift products from Japan, Australia, and Europe, I am responsible for overseeing all aspects of our digital presence. From creating engaging content to managing customer interactions, my day-to-day tasks require a mix of creativity, strategy, and attention to detail. One of the key challenges we face as a business is finding the right balance between showcasing our unique products and keeping our audience engaged with fresh and interesting content. To achieve this, we have developed a content strategy that focuses on highlighting the unique features and benefits of each product while also sharing related news and information that our followers will find interesting. In terms of managing our online presence, we use a variety of tools and platforms to stay organized and efficient. For example, we use Canva to create attractive posters and advertisements, allowing us to plan out our content in advance and ensure that everything is posted at the optimal time for maximum visibility. We also use analytics tools like Google Analytics and Facebook Insights to track engagement metrics and identify areas where we can improve our strategy.