Katrissa
VA / Customer Service / Chargeback & Disputes Management
Overview
Looking for full-time work (8 hours/day)
at $11.10/hour ($1,953.60/month)
Associates degree
Last Active
April 29th, 2024 (17 days ago)
Member Since
December 22nd, 2021
Profile Description
Hello! Thanks for checking out my profile! I may not have any client feedback or experience working through this platform yet however, I'm a dedicated freelancer with a strong work ethic. Here's what I bring to the table:
Experiences:
• 9 years as a Customer Service Representative
• Virtual assistant
• Proficient in chat and
• Retention Specialist
• Former Team Lead of the Customer Disputes Department
• Resolved disputes for PayPal, Shopify, Amazon Seller Central, Stripe, Clearpay, Afterpay, Klarna, Google Play,
• Handled BBB case tickets
• Refund processing and approval
• Multichannel platform monitoring
• Social Media Management
• Refund and order management (Shopify, Google Play Console, Stripe, Amazon Seller Central, Bestbuy, Walmart, Macy's, eBay)
• Prospecting and outreach
• Other admin tasks, data analysis, creation of reports
Skills:
• Exceptional Customer Service
• Chargeback and Dispute resolution
• Amazon escalations (Negative feedback, A-Z claims, chargeback)
•
• Computer Literacy
I'm also open to further training!
Top Skills
E-Commerce » Inventory Management » Quality Control
Customer Support
Office and Administration » Email Management
Other Skills
E-Commerce » Shopify
Customer Support » Email Support
Customer Support » Social Media Moderation
Customer Support » Phone Support » English Speaking
Customer Support » Phone Support
Office and Administration » Translation
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- DAVAO CITY, DAVAO DEL SUR
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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