Content Management | Research |Executive Administration

Overview

Looking for part-time work (4 hours/day)

at $11.00/hour ($968.00/month)

Bachelors degree

Last Active

April 5th, 2024 (31 days ago)

Member Since

February 28th, 2015

Profile Description

6+ Years in Customer Service
7+ Years in SEO and Content
2+ Years in Content Management & Training

In my 6 years of experience in the multi-faceted field of customer service, I have acquired an extensive knowledge of its end-to-end process including:

- web research and investigation for fact-checking
- data collection and organization
- resolution planning and implementation
- technical assistance and support
- customer communications 

Through my years of professional experience, I have further developed my resourcefulness, and flexibility, and have learned the importance of going the extra mile. Also, with my technical and creative writing skills, I can work as:

- content or academic writer
- content trainer and manager 
- proofreader 
- copywriter
- editor

I have over 7 years of experience and knowledge in SEO writing, from which I have learned a lot, as every day, I write about the most random subjects imaginable. While finishing college, I worked as an academic writer for college and postgraduate students. I am very easily trained as I have always been considered a fast learner, and can work under minimal supervision. I am resourceful and persistent when it comes to learning new skills and finding solutions, which is something I value and truly enjoy whenever I am given the opportunity.

My main field of knowledge is in health care since I am a graduate of Nursing, but through my previous jobs, I have also managed to learn about the fundamentals of web & software development and management, including digital marketing and social media management. I'm also particularly knowledgeable in the fields of technology, fashion, and beauty, as they're among my favorite niches too.

I have experience working on the following platforms:

- WordPress
- Shopify

My previous jobs have also given me knowledge in:

- SEO
- digital marketing
- social media marketing (Twitter and Facebook Ads)
- graphics editing
- conducting webinars
- developing training materials

As well as skills in the following tools:

- Microsoft Office Online & MS Teams
- G Suite
- C Panel
- WordPress
- Shopify
- HTML
- CSS
- Canva
- SurferSEO
- Yoast SEO
- AI tools (Chat GPT, Bard, Copy AI)
- Collaboration tools (Asana, Trello, Slack, etc.)

I am tech- and internet-savvy. I enjoy exploring and learning about new software, including finding new ways to research and investigate online when needed.

Being very detail-oriented and highly organized, I am always seen as someone with high standards when it comes to work output.

I have over 2 years of experience in training and managing writers and editors, as well as analyzing overall quality for both human and AI written content. As a manager, I particularly enjoy problem-solving and providing structure to new and existing work processes while also considering solutions to potential issues. 

Sharing my knowledge and teaching while learning as a manager is also a responsibility I find fulfilling. Having conducted training sessions and webinars, I've also developed my interpersonal and communication skills, and I've learned how to interact with my teaUpgrade to see actual infombers on a level that encourages them to open up, which is essential for me as a manager as it helps me identify their unique learning needs.