Call Center Agent

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 13th, 2024 (65 days ago)

Member Since

December 15th, 2021

Profile Description

-Maintain basic knowledge of client products and services
-Exercise independent judgment in qualifying customers based on their income and credit score
-Ensure performance standards that include team and individual performance factors such as quality and sales conversion are met
-Follow standard procedures and action plans in contributing to the profitability of the organization
-Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
-Ensured services being delivered to the customers meet the Key Performance Indicators (KPIs)
-Well-rounded on handling various lines of business such as Movers Edge Department, OrderEntry, Internet-Phone-Cable technical support and Self-Install Kit activation
-Experienced in supporting voice and non-voice accounts