Jessa

Virtual Assistant, Senior Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

June 1st, 2024 (24 days ago)

Member Since

December 10th, 2021

Profile Description

I'm Upgrade to see actual info! I have 5 years of experience as Senior Customer Service Representative with strong background both frontline and supervisory roles in BPO Industry. I also have experience with a local e-commerce store as Product Researcher and Customer Support. I offer administrative tasks such as Email Management, Data Entry, Customer Support via Phone, Email, & Chat, scheduling, and ad hoc administrative tasks as needed. I'm also proficient with multiple CRM systems and communication tool, such as Zendesk, Salesforce, Genesys Cloud, Okta, Microsoft Excel, Word, PowerPoint, Outlook, Teams, Google Suite.

Top Skills

Customer Support

Customer Support » Email Support

Office and Administration » Email Management

Other Skills

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Office and Administration » Team Leadership

Experience: 6 months - 1 year

Basic Information

Age
26
Gender
Female
Website
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Address
El Salvador City, Misamis Oriental
Tests Taken
IQ
Score:  123
DISC
Dominance: 14%
Influence: 28%
Steadiness: 35%
Compliance: 23%
English
C2(Advanced/Mastery)
Uploaded ID
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