Shopify Support Advisor | Customer Service Rep

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

April 27th, 2024 (5 days ago)

Member Since

December 5th, 2021

Profile Description

I am currently a Shopify Support Advisor and here are some points about my current job:
1. Provided exceptional customer support to Shopify merchants via email, chat, and phone channels.
2. Assisted merchants in resolving technical issues, order inquiries, and platform navigation challenges.
3. Achieved high customer satisfaction ratings through prompt and efficient issue resolution.
4. Collaborated with cross-functional teams to escalate and resolve complex customer cases.
5. Maintained a comprehensive understanding of Shopify's products and updates to offer informed assistance.
6. Contributed to the creation of support documentation and knowledge base articles
7. Demonstrated strong problem-solving and communication skills to address merchant concerns effectively.