Manager | Virtual Assistant

Client Experience Specialist (2022)- Supported U.S. veterans with disabilities by managing admin, inbound, and outbound tasks to facilitate VA claims and ensure rightful benefits and compensation. Quality Assurance Analyst- Managed multiple LOBs and accounts, identifying process gaps and operational improvements while supporting both technical and customer service needs. Reported to Directors in the U.S., Philippines, and India for business alignment.

Client Experience Specialist (2022)- Supported U.S. veterans with disabilities by managing admin, inbound, and outbound tasks to facilitate VA claims and ensure rightful benefits and compensation. Quality Assurance Analyst- Managed multiple LOBs and accounts, identifying process gaps and operational improvements while supporting both technical and customer service needs. Reported to Directors in the U.S., Philippines, and India for business alignment.

Assistant Operations Manager (2025- Present) Manages over 300 employees across multiple lines of business under the Client Experience Department, directly reporting to U.S. Directors on process alignment, revenue goals, people management, engagement, and accountability. Also partners with the Quality Team on performance analysis and with the Training Team to ensure effective new hire training and continuous improvement initiatives.