Upwork – December 2020 - Present-Reconciliation of unapplied payments-Investigation of misapplied payments-Correction of misapplied payments-Clearing of Payments-Issue Credit Memo or debit memo-Reconcile deductions from the customers-Generate an AR Aging report-Review short shipments from the customer-Can Create an Excel Macro tool for creation of statement of account-Cash forecasting-Oracle Netsuite Payment reconciliation, Posting of payment, Issuance of credit memo and invoice-Standard Operating Procedure creation for each customer accounts-Amazon Reconciliation-Invoicing and billing to customers-Invoice dispute to customers and payment collectionWestern Digital PhilippinesSenior Analyst II, Collections US – November 2019~February 2022 – Remote setup-Created a Statement of Account Macro tool using MS Excel Macro for Multiple Customer Accounts-Provide remittance details to cash applications team-Cash Forecasting-Invoice validation-Invoice Billing in Customer portal or
FLUOR DANIEL
Lufthansa Global Business Services - Alabang, Muntinlupa CityAccounting Associate, Order to Cash for Swiss, Austrian and Lufthansa Airlines - (July 2017~May 2019)- Reconciles customer process across group companies namely LX/LH and OS.- Handles receivable process as point of contact for Austrian Accounts for the Asian region.- Monitors OTC OS Asia's teams account and ensure that all ageing receivable are being communicated to local contact.- Provides support for the team handling Austrian Asia's accounts. - Ensures to submit all the needed documents within a given timeline as required by customers.- Provides 24 hours support to Austrian HO during the last day of YEC.- Handles GST invoicing process as a back-up of team lead.- Sends dunning reminder letter to customers.- Manages Year end closing and sending of forms for the whole region of OTC Asia.- Reconciles credit card process for LH/LX and OS.- Performs other essential duties such as preparation of monthly dunning report/ IRIS assessment/ updating ofcountry specifics.- Investigates and reconciles old items from 2014 to 2016.- Provides resolution to all encountered issues necessary for escalation.- Assists in the training of newly-hired employees regarding process learning in accordance with the SOP and country specifics.- Analyzes different kinds of sales reports across group companies.- Develops a harmonious relationship with our local contact.- Initiates improvement on reconciliation process for OS Iran using the updated macro tool.- Adept with programs such as Microsoft office, SAP, Citrix, SSF, and Sirax.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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