Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.98/hour ($1,152.00/month)

Bachelors degree

Last Active

July 5th, 2026 (7 days ago)

Member Since

November 24th, 2021

Profile Description

---------- | Data Entry and Documentation Management | Medical-Legal Documentation | Worker’s Comp | Executive and Personal Assistant | Quality Assurance

Technical Skills:
Google Workspace | Microsoft Office | AI & Productivity Tools | Project Managemet Tools (Asana & Trello)

Core Competencies:

Complex Calendar & Inbox Management (Multi-Time Zone) | Executive-Level Correspondence | Workflow Coordination & Prioritization | Document Preparation & Compliance Filing | Lead Intake & CRM Follow-Up | HIPAA-Compliant Records Handling | SOP Development & Process Improvement | Google Business Profile & Digital Visibility Support |Team Delegation & Oversight | Confidential Information Handling | Natural Team Player | 70 WPM

Previous Experience:

Medical-Legal Reviewer & QA Lead | Executive Administrative ---------- Inc. dba Ace Solutions, Inc. (Remote 05/2020 – 02/2025)
» Experienced in drafting cover letters, medical indexes, and Bates-stamped chronologies in

support of medical-legal case preparation.
» Evaluated treatment documentation for medical necessity, appropriateness of care, and

potential discrepancies or red flags.
»
Reviewed and prepared medical-legal documentation for workers' compensation cases involving

QME/AME evaluations, including medical summaries, chronologies, and deposition summaries —

ensuring accuracy, completeness, and compliance with applicable standards.
»
Provided direct executive-level support to the CEO — acting as her operational proxy by

managing communications, delegating tasks, coordinating schedules, and ensuring all

deliverables were completed on time.
»
Managed complex calendars and high-volume inboxes, coordinating meetings, follow-ups, and

cross-functional communications across internal and external stakeholders.
»
Drafted and managed professional correspondence on behalf of leadership, maintaining

consistent tone, accuracy, and professionalism in all outbound communications.
»
Coordinated daily workflow and task prioritization across a team of reviewers — anticipating

bottlenecks, resolving issues proactively, and maintaining team accountability.
»
Developed and maintained internal SOPs, tracking documents, and compliance reports to ensure

consistent standards across all administrative functions.
»
Identified workflow inefficiencies and implemented process improvements, resulting in

measurable improvements in team output accuracy and turnaround time.
»
Managed sensitive client and case documentation with the highest level of discretion and

professionalism.

Medical Records Associate | MDPanel – California Medical Legal Specialists (Remote 04/2025 – 06/2026)
»
Reviewed and organized medical-legal records for orthopedic surgery cases, ensuring all relevant

patient history, diagnostic findings, and treatment records were complete, accurate, and

properly compiled for QME/AME evaluations.
»
Verified that case summaries, chronologies, and supporting documentation fully addressed all

items requested in cover letters submitted by referring attorneys, defense counsel, plaintiffs,

and claims adjusters.
»
Ensured records received from both defense and plaintiff parties were reconciled and that no

clinically or legally significant documentation was missing prior to physician review.
»
Proactively identified gaps in patient records and escalated missing documentation to the

appropriate party to prevent delays in case timelines.
»
Drafted detailed case summaries and review reports used directly by physician evaluators,

delivering accurate and well-organized deliverables ahead of scheduled appointments.
»
Maintained strict HIPAA-compliant handling of sensitive patient and legal records across a high-

volume remote environment.

Billing and Sales Agent | Quantrics (Virgin Mobile – Canada Telecom) 02/2019– 04/2020
»
Handled high-volume inbound and outbound communications for a US-based client,

demonstrating strong written and verbal English communication under pressure.
»
Managed customer correspondence, billing records, and follow-ups with accuracy and

professionalism in a fast-paced environment.
»
Consistently exceeded performance targets, earning quarterly bonuses and commendations for

outstanding client support.

EDUCATION:
Bachelor's Degree in BSBA Marketing ---------- de Naga University | Naga City, Philippines, ( ---------- )