EVA with Admin, SMM, SEO & Marketing Expertise

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

April 26th, 2024 (11 days ago)

Member Since

February 15th, 2015

Profile Description

o Reviewing proposals and landscape designs from architects, matching them to plant schedules.
o Garden center scheduling and creating job tickets.

Service Delivery
o Executing on the tactical aspects of client service delivery as directed by the CPO.
o Managing campaigns, system integrations, and other client-specific tasks.
Performance Tracking
o Monitoring and reporting on the performance of campaigns and other service deliverables.
o Providing data and insights to support performance analysis and improvement. Documentation
o Documenting processes, client configurations, and campaign setups for future reference.
o Assisting in creating and maintaining a knowledge base to support continuous learning and process improvement.

Customer Service Advisor
o Face of the brand, speaking to customers, helping on the phone or online, or completing administrative tasks to help everyone manage
their money better. 
o Set up and maintain customers' accounts. 
o Promote and sell financial products and services to customers and use the IT system to update account details. 
o Handle customers' financial transactions, including cashing cheques, completing money transfers and opening and closing accounts.

Accounting
o Send payment summaries and Superannuation statements to customer, suppliers, and accountant. 
o Invoice creation and reconciliation.
o Budget and expense tracking. 
o Collect payments through customers. 
o Maintain financial spreadsheets and records.
o Filing and review of payroll documents. 
o Create quarterly and annual reports as well as presentations. 
o Management of XERO accounting platform (reconciliation, payroll, and add supplier and customer invoices). 

Sales
o Determine and contact potential customers to discuss business opportunities.
o Prospective customers' contact information information should be added to the customer database. 
o Perform daily tasks in accordance with the work plan.
o Maintain profitable and productive customer relationships. 
o Maintain current product information and promotions knowledge. 
o Communicate with customers via e-mail and live chat. 
o Respond to customer inquiries in a timely and professional manner. 
o Deliver excellent services while ensuring customer satisfaction. 
o Keep up to date on online marketing trends and competitors. 

Automations
o Exploring and implementing new methods for system automation that aligned with the business. 
o Developing new automations via Active Campaign, Zapier, and MailChimp. 
o Managing Inspect All a crane inspection software. 
o Review current WIP flow and plan on how to streamline (i.e. CRM or work flow program). 

Marketing 
o Email campaign creation and distribution. 
o Web content optimization for SEO strategies. 
o Keeping social media profiles up to date (create and schedule posts for Facebook, Instagram and LinkedIn). 
o Providing advice on new trends.
o Managing the creation and distribution of paid advertisements. 
o Manage chat on the website or Facebook market the online store to potential customers and write blogs about cranes. 

Administrative
o Facilitate communication between the Managing Director and technicians to ensure alignment and clarity as needed through reports and spreadsheets. 
o Schedule appointments and assign them to technicians, relaying appointment details to technicians. 
o Serve as a liaison between suppliers and customers. 
o Assist with customer and out-of-state subcontractor communication.

SKILLS
o Experience in project management, quality assurance, and administrative roles. 
o Experience coordinating, assisting, and completing assignments on time.
o Experience organising complicated requirements and diverse demands, as well as communicating with a variety of internal and external stakeholders.  
o Demonstrates initiative and self-assurance, is adaptive, and can deal with changing and shifting objectives.
o Ability to identify and implement process improvements.  
o A self-starter and able to work under own initiative.  
o Clear and effective interpersonal, verbal and written communication skills at all levels.  
o Previous experience as an Executive Assistant.  
o Excellent interpersonal, verbal, and written communication skills.
o Proven experience in all Microsoft Office packages. 
o Detail oriented and highly organised.

PROFICIENCIES
o MS Office Tools (Word, Excel, PPT, Engage)
o Google Suite (Doc, Spreadsheet, Slides)
o CRM Tools (Active Campaign, Mailchimp, XERO, InspectAll, Jira, Confluence, Ontraport, TekMatix, Flowchat, BuilderTrend, GoHighLevel, Quicbooks, Assignar)
o Task Management Tools (Zapier, CANVA, ASANA, Trello, Click Up, Rock.so, Slack)
o Customer Service and Sales
o Marketing
o Search Engine Optimization (Shopify)
o Social Media Management (Facebook, Instagram, LinkedIn)
o Project Management
o Automations
o Quality Assurance
o Administrative and Management proficiencies