Experienced Technical Engineer/Automation Engineer with over four years of experience in the IT industry.
Proficient in active directory management, proofreading, basic cybersecurity, MySQL, PingID, Azure, and on-prem databases, Citrix workspaces, and software centers. Skilled in Microsoft O365, troubleshooting for Windows and macOS, ServiceNow, HTML, CSS, Java, virtual studio code, Notepad++, Avaya softphone, Zendesk, Five9, and Salesforce.
Demonstrated ability in providing technical support, optimizing IT infrastructure, ensuring data security, CRM integrations, AI automation, and webhooks.
Experienced in project management, data reporting, Google Analytics, Google Sheets reporting automation, Zapier, website setup, onboarding, offboarding, website hosting, lead generation, handling multiple CRMs, automation, campaigns,
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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