I’m passionate about helping businesses grow by delivering excellent customer support, generating quality leads, and keeping operations organized. I’ve worked across telecommunications, e-commerce, and real estate industries in various remote roles. As a VA, I specialize in cold calling, lead generation, QA support, and admin tasks — always focused on meeting deadlines and exceeding expectations. I take pride in being reliable, detail-oriented, and easy to work with in any remote setup.
Experience: 1 - 2 years
Experience: 1 - 2 years
Monitor and evaluate the standard of customer interactions. Guarantee that customer service representatives achieve performance goals comply with company protocols and provide outstanding service. Offer constructive feedback to representatives, analyzing data for insights and improvement areas. Design and implement training initiatives to elevate representative proficiency. Facilitate weekly calibration sessions with site leadership and clients to synchronize quality assurance standards. Reviewing surveyed calls via tickets/QUALTRICS. Provide personalized email coaching to agents, addressing areas for enhancement
Experience: 1 - 2 years
Made outbound calls to generate leads and set qualified appointments Used Podio, GoHighLevel, and CallTools to manage campaigns and track communications Communicated with team and client via Slack for real-time updates and task coordination Maintained a call connection rate above 90% Generated 15+ qualified leads per week Handled lead qualification, follow-ups, and appointment scheduling with accuracy and professionalism
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.