Overview
Looking for full-time work (9 hours/day)
at $4.20/hour ($831.60/month)
Bachelors Degree
Last Active
April 25th, 2024 (4 days ago)
Member Since
November 12th, 2021
Profile Description
A dynamic professional with a proven record of delivering exceptional customer service and upholding Quality Assurance standards. Excels in meeting diverse client needs while supporting company goals. Proficient in managing schedules, organizing events, and safeguarding confidential information. Known for outstanding communication skills and the ability to thrive independently or as part of a team
Top Skills
Customer Support » Email Support
Customer Support » Phone Support » English Speaking
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Monitor and evaluate the standard of customer interactions. Guarantee that customer service representatives achieve performance goals comply with company protocols and provide outstanding service. Offer constructive feedback to representatives, analyzing data for insights and improvement areas. Design and implement training initiatives to elevate representative proficiency. Facilitate weekly calibration sessions with site leadership and clients to synchronize quality assurance standards. Reviewing surveyed calls via tickets/QUALTRICS. Provide personalized email coaching to agents, addressing areas for enhancement
Other Skills
Office and Administration » Data Entry
Experience: 2 - 5 years
Office and Administration » Personal Assistant
Experience: Less than 6 months
Office and Administration » Client Relationship Management
Experience: 2 - 5 years
Project Management
Experience: 2 - 5 years
Customer Support » Technical Support
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Dao, Capiz
- Uploaded ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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From Homeless to Homeowner – A Filipino Financial Analyst’s Success Story
This is the story of how a Filipino financial analyst is healing the trauma of his inner child by creating a better future for his own child.
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