Nina

Admin Assistant and Scheduling Expert

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Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 7th, 2026 (yesterday)

Member Since

November 10th, 2021

Profile Description

Team Officer In-Charge / Subject Matter Expert As a team support ,managing a team is my passion and had been my expertise for over 10 years in a BPO industry. I am committed and driven to provide the best customer experience by sharing my best practices to the frontliners.
One of the significant highlights as a team support are:Administered cross-trainings to improve the program's performance. Facilitated coaching sessions after live monitoring of agents .Program performance increased (Positive surveyed calls) and quality of calls improved. Primary support for our Vendor Manager during site visit.
Results-oriented professional with a proven track record in mentoring teams and driving initiatives that enhance operational efficiency.I excel at cultivating customer relationships that lead to strategic outcomes. With exceptional communication skills and critical thinking, I am eager to leverage my expertise in a challenging new role to foster effective teamwork and impactful leadership.