Customer Service Pro and E-commerce Support Expert

- Supervise and oversee daily customer service operations. - Respond to issues and handle any customer escalations promptly. - Establish effective procedures, policies, and standards. - Set and achieve customer satisfaction goals. - Implement a customer loyalty program. - Maintain accurate records and document all activities. - Analyze service statistics and generate reports. - Recruit and train new agents.

• Responding to customer inquiries via phone, email, and chat. • Addressing customer queries, concerns, and complaints professionally. • Assisting with order inquiries, returns, and exchanges. • Collaborating with other departments to resolve customer issues. • Efficiently processing orders, returns, and refunds using eCommerce platform. • Providing product and service information to customers. • Maintaining customer service database records. • Monitoring customer accounts for fraudulent activity. • Collaborating with team to improve customer service and satisfaction.

• Prompt response to customer inquiries. • Effective communication with customers via various channels. • Acknowledging and resolving customer complaints. • Understanding product details for effective customer service. • Processing orders, forms, applications, and requests. • Maintaining customer interaction records. • Coordinating with colleagues and providing feedback. • Ensuring customer satisfaction and providing professional support. • Maintaining a positive, professional attitude at all times.