Virtual Medical Assistant
My Mountain Mover - Davao City
December 2021 to March 2023
• Schedule Appointments
• Reschedule Appointments
• Tasking to Medical Records, Technician and Verification and Messages
• Provide patient inquiries
• Confirm and Cancel patient appointments
• Callback patients for rescheduling or scheduling concern
Virtual Administrative Medical Assistant
MedSpecialized Incorporated - Cebu City
December 2020 to December 2021
• Assist patients and triage phone calls to the specific department in accordance to their needs
(Scheduling, Referrals, Authorization, Prescriptions etc.)
• Perform reminder calls for patient's appointments
• Create patient case to be sent to the clinic staff/medical provider
Travel Agent
SYKES ASIA INC.CEBU - Cebu City
May 2020 to December 2020
• General Inquiries about flight, hotel, cars and activities
• Booking, cancellations, refunds and calculating travel credits
• Coding in Amadeus in booking flights
Chat Support Representative
SYKES ASIA INC.CEBU - Cebu City
June 2019 to May 2020
June 2019-December 2020 Chat Support
Pearson Education (June 2019 - May 2020)
• Provide basic technical support to customers
and accessing courses )
• Assist students and instructors for course enrollments
• Provide batch access code and help decipher unusable access codes
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