Charles

Customer Support Specialist | Player Support | Risk Operations Analyst | Technic

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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

High school diploma

Last Active

June 25th, 2026 (today)

Member Since

November 2nd, 2021

Profile Description

Customer Service and Support Professional with almost 4 years of experience in gaming support, financial operations, dispute investigations, technical support, and customer service. Experienced in handling high-volume customer interactions, investigating complex account issues, resolving disputes involving transactions up to $60,000 USD, and maintaining SLA compliance in fast-paced environments. Skilled in CRM platforms, ticketing systems, data analysis, fraud prevention, customer retention, and cross-functional collaboration. Strong communication, problem-solving, and analytical skills with experience supporting both customers and business operations remotely.

Top Skills

Coaching » Credit Repair » Risk Assessment

Experience: 1 - 2 years

Worked as a Risk Operations Analyst supporting a U.S.-based neobank. Investigated billing disputes, chargebacks, fraud claims, and account-related concerns. Conducted risk assessments on transactions valued up to $60,000 USD while ensuring compliance with financial regulations and card network requirements. Made account decisions based on transaction analysis, fraud indicators, supporting documentation, and risk exposure

Office and Administration » Technology Proficiency

Experience: 2 - 5 years

Experienced in using CRM and ticketing platforms including Zendesk and Helpshift, along with Microsoft Excel, Word, Google Workspace, and Slack. Regularly utilized these tools for customer support, data analysis, dispute investigations, documentation, reporting, and daily operational tasks across customer service, financial operations, and gaming support environments.

Other Skills

Basic Information

Age: 23

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacolod, Negros Occidental

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”