Systems Lead/ IT Technical Local and Remote Support

Overview

Looking for part-time work (4 hours/day)

at $12.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 28th, 2024 (5 days ago)

Member Since

October 28th, 2021

Profile Description

• Leading a group of Desktop Technicians (Engineers) and oversee all Support staff and ensure that
end users are receiving the appropriate assistance.
• Managing all procedures related to identification, prioritization and resolution of iUpgrade to see actual info and
Problems, including the monitoring, tracking and coordination of Support functions
• Planning, designing and analyzing the site support, while ensuring high levels of customer service
quality and availability
• Develop, implement and oversee policies and procedures to ensure consistent service levels and
quick resolutions.
• Handle and investigate escalated issues within and provide assistance on handling duties of other
site leads if necessary.
• Lead bridge calls with Service Providers or other Support groups on Sev1 and Sev2 iUpgrade to see actual info.
• Responsible for providing quality level 2 technical end user support
• Proficient in MS Operating Systems, Widnows Registry, SCCM 2007 and 2012, Active
Directory, MS OfficeUpgrade to see actual info