Operations Leader | Business Process Analyst | AI/LLM Specialist

Overview

Looking for full-time work (8 hours/day)

at $3.36/hour ($640.00/month)

Bachelors degree

Last Active

June 11th, 2026 (2 days ago)

Member Since

October 27th, 2021

Profile Description

PROFESSIONAL SUMMARY

Detail-oriented professional with over 11 years of experience in Operations Management, Project Coordination, and Business Process Analysis. Proven track record in managing customer service operations, KPI monitoring, and cross-functional collaboration to drive operational excellence. Expert in developing SOPs and implementing RCA/CAPA frameworks to ensure high-quality service delivery. Recently specialized in AI/LLM data annotation and RLHF workflows, ensuring model alignment and safety.

CORE COMPETENCIES
• Leadership: Team Leadership & Training, Stakeholder Management, Project Coordination, Employee Onboarding/Offboarding.
• Operations & CX: Customer Service Operations, Escalation Management, Client Relationship Management.
• Process Improvement: Business Process Analysis, Workflow Optimization, Root Cause Analysis (RCA/CAPA), BPMN & FMEA.
• Technical Skills: SQL, Advanced Excel/Google Sheets, Data Reporting & Analysis, AI Model Evaluation.

PROFESSIONAL EXPERIENCE

DATA ANNOTATOR - AI/LLM
Innodata Services Inc. | January 2026 – May 2026
• Executes end-to-end RLHF (Reinforcement Learning from Human Feedback) workflows, focusing on Model Alignment and Safety evaluations.
• Conducts S2S (Sequence-to-Sequence) comparative analysis and rigorous hallucination detection to improve LLM accuracy.
• Reviews and classifies complex datasets (text, images, and videos) based on strict project guidelines.
• Identifies and flags factually incorrect, sensitive, or inappropriate content to ensure model safety.

BUSINESS PROCESS ANALYST
Straive | August 2025 – January 2026
• Analyzed and documented business processes to identify inefficiencies and improvement opportunities.
• Developed future-state workflows and collaborated with stakeholders to optimize operations.
• Supported process improvement initiatives through KPI monitoring and comprehensive documentation.

PROJECT LEAD
Straive | August 2021 – August 2025
• Coordinated project implementation and monitored timelines, deliverables, and operational performance.
• Developed Standard Operating Procedures (SOPs) and conducted rigorous quality audits.
• Implemented RCA/CAPA initiatives and managed high-level client escalations.
• Trained team leaders on new processes and supervised overall workflow and scheduling.

TEAM LEADER
Straive | November 2018 – August 2021
• Supervised daily operations and ensured team performance met established quality standards.
• Provided coaching and training for employee development and process compliance.
• Managed operational reporting and handled quality checks and escalations.

CUSTOMER SERVICE REPRESENTATIVE
Straive | March 2014 – November 2018
• Provided multi-channel support (email, chat, phone) while maintaining high customer satisfaction scores.
• Resolved complex customer complaints and inquiries through effective problem-solving.

EDUCATION

Bachelor of Science in Information Technology Major in Computer Science
Quezon City University | 2009 – 2013
TRAININGS & CERTIFICATIONS
• BPMN & FMEA Training (2025)
• LDP Coaching Certification (2023)
• Root Cause Analysis (RCA/CAPA) (2021, 2023)
• Civil Service Professional Passer (2018)