Shopify Customer Service | E-commerce | Dropshipping | VA

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

April 30th, 2024 (4 days ago)

Member Since

October 27th, 2021

Profile Description

Experienced Customer Service Professional with over 6 years of comprehensive expertise in delivering exceptional customer support across a variety of communication channels. Adept at seamlessly managing phones, emails, live chats, social media, and text messages, ensuring consistent and high-quality interactions.

My proficiency extends beyond frontline support, having spent a year as a dedicated Subject Matter Expert (SME). During this time, I successfully led a small team, collaborating to develop efficient email and chat templates, as well as macros tailored to address common customer issues. This proactive approach not only streamlined operations but also significantly enhanced customer satisfaction.

Sufficient with e-commerce and CRM tools:

• Shopify, ShipHero, Shipstation, Upgrade to see actual info, Google Suite

• Tidio, Gorgias, Zendesk, Freshdesk, Zoho Desk, Salesforce, Front HelpDesk

• Five9, TalkDesk, Upgrade to see actual info, InContact, Go-to

• Chatra, Live Chat, Loom, Slack, Zoom, Notion, Guru Card, TextExpander

• Jira, Zeus, Meta, ChatGPT, 17 Track, Quickbooks

This breadth of technological proficiency empowers me to navigate diverse systems with ease, maximizing efficiency and enabling effective cross-functional collaboration.