Current Employment Status:
Hired Part Time on Mar 27, 2024
Hired Part Time on Apr 5, 2024

Mark

Shopify Customer Service | E-commerce | Dropshipping | VA

80 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

April 13th, 2024 (yesterday)

Member Since

October 27th, 2021

Profile Description

Experienced Customer Service Professional with over 6 years of comprehensive expertise in delivering exceptional customer support across a variety of communication channels. Adept at seamlessly managing phones, emails, live chats, social media, and text messages, ensuring consistent and high-quality interactions.

My proficiency extends beyond frontline support, having spent a year as a dedicated Subject Matter Expert (SME). During this time, I successfully led a small team, collaborating to develop efficient email and chat templates, as well as macros tailored to address common customer issues. This proactive approach not only streamlined operations but also significantly enhanced customer satisfaction.

Sufficient with e-commerce and CRM tools:

• Shopify, ShipHero, Shipstation, Upgrade to see actual info, Google Suite

• Tidio, Gorgias, Zendesk, Freshdesk, Zoho Desk, Salesforce, Front HelpDesk

• Five9, TalkDesk, Upgrade to see actual info, InContact, Go-to

• Chatra, Live Chat, Loom, Slack, Zoom, Notion, Guru Card, TextExpander

• Jira, Zeus, Meta, ChatGPT, 17 Track, Quickbooks

This breadth of technological proficiency empowers me to navigate diverse systems with ease, maximizing efficiency and enabling effective cross-functional collaboration.

Top Skills

E-Commerce » Shopify

Experience: Less than 6 months

Customer Support

Experience: 5 - 10 years

Customer Support » Customer Service » Gorgias

Experience: 6 months - 1 year

Other Skills

Customer Support » Technical Support

Customer Support » Phone Support » English Speaking

Office and Administration » Google Suite

Experience: Less than 6 months

Accounting » Quickbooks

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Basic Information

Age
27
Gender
Male
Website
Sign Up with Pro Account to View
Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  125
Uploaded ID
Sign Up with Pro Account to View

“My Filipino specialist who is absolutely amazing..go get your OFS today!”

Eden Einav

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »