Current Employment Status:
Hired Part Time on Mar 27, 2024
Hired Part Time on Apr 22, 2024
Experienced Customer Service Professional with over 6 years of comprehensive expertise in delivering exceptional customer support across a variety of communication channels. Adept at seamlessly managing phones,
My proficiency extends beyond frontline support, having spent a year as a dedicated Subject Matter Expert (SME). During this time, I successfully led a small team, collaborating to develop efficient
Sufficient with e-commerce and CRM tools:
• Shopify, ShipHero, Shipstation,
• Tidio, Gorgias, Zendesk, Freshdesk, Zoho Desk, Salesforce, Front HelpDesk
• Five9, TalkDesk,
• Chatra, Live Chat, Loom, Slack, Zoom, Notion, Guru Card, TextExpander
• Jira, Zeus, Meta, ChatGPT, 17 Track, Quickbooks
This breadth of technological proficiency empowers me to navigate diverse systems with ease, maximizing efficiency and enabling effective cross-functional collaboration.
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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