Lorilie

Sales, Customer Service, IT Support

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Overview

Looking for part-time work (4 hours/day)

at $3.33/hour ($320.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

October 24th, 2021

Profile Description

Highly motivated IT professional with a Bachelor’s in Information Technology and extensive experience in technical support and operational management. Proven track record in providing first-line support for hardware, software, and user access issues while maintaining a strong focus on user efficiency. A former Marketing Manager and 'Employee of the Year' awardee, I combine deep technical troubleshooting skills with leadership and communication excellence to deliver high-quality solutions in fast-paced environments.

Ticketing & ITSM: Jira, Matrix42, and Ivanti 

Cloud & User Access: Azure Portal (MFA, Password Resets, Licensing), Active Directory (Group Memberships), and Microsoft O365.

Device Management: Microsoft Intune Admin Center (Compliance, App Deployment, Profile Updates).

Remote Access & Security: VPN troubleshooting via Netskope and Pulse Secure, Citrix VDI, and Carbon Black (Software Authorization workflow).

Enterprise Systems: BAAN ERP (Login & System Troubleshooting).


Top Skills

Office and Administration » Email Management

Customer Support » Helpdesk Support

Experience: 2 - 5 years

First Line Support of hardware, software and user access issues. Uses different applications like Matrix42, ARS, Microsoft O365, Azure, Intune Admin

Other Skills

E-Commerce » Inventory Management » Quality Control

Real Estate » Appointment Setting

Office and Administration » Transcription

Office and Administration » Data Entry

Human Resources

Office and Administration » Microsoft Excel

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Basic Information

Age
30
Gender
Female
Website
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Address
San Pablo City, Laguna
Tests Taken
None
Government ID
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