Admin Assistant | Customer Service | Project Manager

I am overseeing and coordinating administrative tasks and functions from HR, Payroll, Operations and Accounting department.

Respond to customer inquiries, questions, and issues in a timely and professional manner. Deliver high-quality customer service, actively listening and understanding customer needs. Troubleshoot and resolve customer problems, escalating complex issues when necessary. Maintain accurate records of customer interactions and solutions provided. Develop a comprehensive understanding of products, services, and policies. Communicate effectively and professionally with customers using written communication skills. Collaborate with team members and other departments to resolve customer issues efficiently.