Hi there, thank you for dropping by!
My client's satisfaction and success are my priority. I look forward to handling work for you.
These are the skills that I'm an expert in:
? Administrative Assistance
? Project Management
?
? Calendar Management
? Research and Reporting
? Scheduling
? Data Entry
?Appointment Scheduling
?Customer Support (Chat and
?CRM Management
?Bookkeeping
See you on my inbox!
Experience: 2 - 5 years
Manage the CEO's email, calendar, meetings, andto-do list. Coordinate with team members, and clients interms of projects, action items, and updates. Create regular reports, update internal databases,and handle confidential documents, andcontracts ensuring they remain secure. Communicating with clients and consultants toensure invoicing, payments, and otherrequirements. Working as Accounting assistant to maintainbookkeeping and strengthen financial processes. Keeping track of staff hours, attendance, attrition,and ensuring payroll is processed on time. Manage HR tasks from recruiting, assessing thecandidates for projects, and managing contracts. Ensuring administrative requirements, improvingexisting processes, and setting up new ones. Taking on projects and managing them if in caseall project managers are full on hand. Assisting in onboarding new employees. Act as the Procurement person and handlestatements of work, NDA, and other legal matters. Assist the CEO, project manager, instructionaldesigners, and eLearning developers review thecontent of the courses, and project scopes,proofreading, and reviewing the projects untilcompletion. Process estimates/quotations and sending themto the clients.
Experience: 5 - 10 years
Respond to customer inquiries, questions, and issues in a timely and professional manner. Deliver high-quality customer service, actively listening and understanding customer needs. Troubleshoot and resolve customer problems, escalating complex issues when necessary. Maintain accurate records of customer interactions and solutions provided. Develop a comprehensive understanding of products, services, and policies. Communicate effectively and professionally with customers using written communication skills. Collaborate with team members and other departments to resolve customer issues efficiently.
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