Marian
Service Accommodation - Guest Communication Manager
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
June 12th, 2024 (5 days ago)
Member Since
October 19th, 2021
Profile Description
Experienced and dedicated Guest Manager with a passion for providing exceptional customer service and ensuring memorable stays in the service accommodation industry. Known for creating an inviting and comfortable environment for guests, I excel at managing all aspects of guest interactions, from initial inquiries to post-stay follow-ups.
Manage guest inquiries, reservations, and check-ins, ensuring seamless experiences from start to finish.
Coordinate with property owners, maintenance teams, and housekeeping staff to maintain the highest standards of cleanliness, comfort, and safety for guests.
Resolve guest issues and concerns promptly and professionally, ensuring their satisfaction and loyalty.
Addressed guest inquiries and concerns in a timely and empathetic manner, consistently exceeding customer expectations.
Reconciliation the bank accounts using
Calling guests to secure a pre-authorized damage deposit using Stripe.
Have knowledge when it comes to the OTA such as Airbnb,
I am looking forward to hearing from you :)
Top Skills
Customer Support
Experience: Less than 6 months
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Office and Administration » Email Management
Other Skills
Accounting » Xero
Experience: 6 months - 1 year
Invoicing and Client Management: - Creating and sending invoices through Xero Expense Tracking and Receipt Management: - Managing expenses and the ability to reconcile expenses with bank transactions further ensured accuracy in my financial records. Clearing draft invoices Reconciliation of accounts Approving and updating
Customer Support » Phone Support
Office and Administration » Microsoft Excel
Office and Administration » Personal Assistant
Experience: Less than 6 months
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Butuan city, Agusan Del Norte
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
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