With 5 years of experience as a Virtual Assistant, Executive Assistant, Operations Coordinator, and Customer Success Specialist, I help business owners, executives, and growing teams streamline operations, improve customer experiences, and execute marketing initiatives. I've supported clients across the US and Australia in the printing & promotional products, e-commerce, SaaS, online education, and Amazon retail industries—managing executive support, production coordination, customer service, digital marketing, and day-to-day business operations.
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WHAT I CAN HELP YOU WITH
• Executive & Administrative Support
Inbox and calendar management, travel coordination,
• Operations & Printing Industry Support
Quote preparation, purchase orders, order processing, production coordination, artwork management, vendor communication, order tracking, product research, client presentations, and workflow management using CommonSKU, Hoops CRM, DecoNetwork, PrintReach, Xero, and QuickBooks.
• Marketing & Social Media Support
Social media management, content scheduling,
• Sales & CRM Support
Lead generation, prospect research, CRM management, sales pipeline support, customer relationship management, and database updates using HubSpot,
• Data & Business Support
Data entry, Excel & Google Sheets tracking, report preparation, file management, research, workflow tracking, and maintaining accurate business records.
• Customer Success
Customer communication, vendor coordination, order status updates, issue resolution, and delivering a seamless customer experience throughout the order lifecycle.
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TOOLS & SYSTEMS I USE
• CRM & Sales: HubSpot,
• Order Processing & Accounting: QuickBooks, Xero, PrintReach, DecoNetwork
• Project & Productivity: Trello, Notion, ClickUp,
• Communication: Gmail, Slack, Microsoft Teams, Zoom, Whatsapp
• Creative: Canva, Adobe Illustrator (basic), Adobe Photoshop (basic)
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WHY WORK WITH ME?
I've had the opportunity to support different types of businesses, including printing and promotional products, e-commerce, SaaS, online education, and Amazon retail. This has allowed me to adapt quickly to different workflows, tools, and business needs while providing reliable support across operations, customer service, marketing, and executive assistance.
I take pride in being organized, detail-oriented, and easy to work with. Whether it's coordinating production, managing customer orders, supporting marketing campaigns, or handling day-to-day administrative tasks, I always aim to keep things running smoothly and efficiently. I'm always open to learning new systems, improving processes, and becoming a dependable part of the team.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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