Client Acquisition Manager | Reporting | Property Management

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Chemical Technologist

Last Active

May 15th, 2024 (4 days ago)

Member Since

October 12th, 2021

Profile Description

About Me: 

Possess strong data analysis skills and keen to details with best interpersonal skills

Oversees, manages and coordinates the provision of administrative and staff services to direct reports. Handles and manages keys performance metrics to ensure delivery of results and services. Motivates teaUpgrade to see actual infombers to ensure delivery of results. 

Experienced Team Supervisor with the ability to manage a groups of 20 agents. Also an experiencing data analyst and reporting with best to excellent excel expertise. Skilled in English Grammar both on communication and written.

Job Experiences: 

Client Acquisition Manager
Summit & Co. · Full-time
Feb 2022 - Jun 2023 · 1 yr 5 mos
• Develops new business by analyzing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies.
• Cold Calling and Manage ATS and CRM
• Identifies potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analyzing opportunities.
• Initiates sales process by building relationships; qualifying potential; scheduling appointments.
• Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services.
• Applicant hiring, recruiting and client endorsement.
• Closes sales by overcoming objections; preparing contracts.
• Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Property and Leasing Coordinator
Wasatch Leasing & Property Management · Full-time
Jun 2020 - Feb 2022 · 1 yr 9 mos
Utah, United States
• Assists in managing all aspects of a building’s occupancy and maintenance.
• Communicates with tenants regarding property-related issues.
• Coordinates with tenants and third parties to address maintenance and facility needs.
• Collaborates with property management team for posting through MLS and other website
• Coordinates with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
• Processes applications and conducts credit checks.
• Collects monthly fees and maintains records of payments and rental activity.
• Prepares budgets and financial reports.
• Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.
• Investigates and helps to resolve complaints, disturbances and violations.
• Complies with anti-discrimination laws with regard to housing, renting and advertising.
• Contributes to team efforts by accomplishing related tasks as needed.

iQor
Senior Reporting Analyst
Full-time
Nov 2018 - Jul 2020 · 1 yr 9 mos
• Generates manages reporting for the site to make sure that that site is performing within client mandated metrics and set parameters 
• Analyze and interpret client reporting then converts data into a feasible and readable results• Manages Data for Weekly, Monthly and Annual Business Reviews
• Manages Site Directors reports for Weekly, Monthly and Annual Business Reviews
• Handles ad hoc reporting for the site
• Determines cost of operations by establishing standard costs and collecting operational data.
• Analyzes past and current financial performance data.
• Prepares reports and projections based on analyses.
• Identifies financial status by comparing and analyzing actual results with plans and forecasts.
• Improves financial status by analyzing results, monitoring variances, identifying trends, and recommending improvements to management.
• Reconciles report through data extraction by comparing and correcting data.
• Maintains databases by entering, verifying, and backing up data.
• Recommends actions by analyzing and interpreting data and making comparative analyses.
• Protects operations by keeping financial information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing publications.
• Contributes to the team effort by accomplishing results as needed through Dashboard management

IQor
Supervisor – Amerimark Holdings
Full-time
Apr 2018 - Oct 2018 · 7 mos
On-site
• Handle a Team for a catalog account which focuses on order entry and sales
•Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
•Conduct focus group discussion within the team and training for team improvement in product
• Handle a Team for a catalog account which focuses on order entry and sales  •Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. 
•Conduct focus group discussion within the team and training for team improvement in product

IQor
Team Supervisor - Sprint Technical Support
Mar 2017 - Oct 2018 · 1 yr 8 mos
On-site
•Focuses on team's performance, development, mentoring, and coaching to meet and continuously improve both company and client metrics.
•Establish goals, set clear daily priorities, and drive the team to achieve goals and make sure that agent understand the key business objectives, timeframes, and requirements associated with each goal.

WNS
Team Supervisor - Expedia/Orbitz
Full-time
Jan 2016 - Mar 2017 · 1 yr 3 mos
Iloilo City Proper, Western Visayas, Philippines
On-site
• Makes sure to holds team accountable for meeting all performance indicators/metrics with the help of reporting tools and techniques such as direct reports, monitoring calls, teaUpgrade to see actual infoetings, and one on ones.
• Focuses on team's performance, development, mentoring, and coaching to meet and continuously improve both company and client metrics.
• Handles, track and report escalated calls to Client for monitoring.
• Schedule and conduct regular teaUpgrade to see actual infoetings.
• Establish goals, set clear daily priorities, and drive the team to achieve goals and make sure that agent understand the key business objectives, timeframes, and requirements associated with each goal.
• Provides motivation and support to drive agents to attain targets and goals
• Take part in Focus Group Discussion with the client's whenever they come to visit the site
• Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. 
• Conduct focus group discussion within the team and training for team improvement in product knowledge for better metrics and quality scores.
• Randomly monitor calls to gather information, analyze data, observe the process, and lead the effort to consistently improve each call and performance for agent to improve its call handling to hit key metrics
• Review evaluations, maintain tape files, and handle general administrative duties.

Concentrix
Customer Service Representative - Comcast Technical Support Specialist
Jun 2012 - Jan 2016 · 3 yrs 8 mos
•handles customer’s inquiries regarding their services and account set up
•handles technical troubleshooting for emails, log in and connectivity issues 
•provision new modem boxes on customer’s account
•handles customer’s request for technician’s visit
• assist customers in managing their services and account online
•provide assistance on basic billing inquiries and disputes, upsell upgrade or new LOB for sales and escalations
•pull out for floor support as development plan for subject matter expert

Concentrix
Chat Support Representative - Comcast Technical Support Specialist
Full-time
Jan 2011 - Jun 2012 · 1 yr 6 mos
•handles customer’s inquiries regarding their services and account set up through chat
•handles technical troubleshooting for emails, log in and connectivity issues 
•provision new modem boxes on customer’s account
•handles customer’s request for technician’s visit
•assist customers in managing their services and account online
•provide assistance on basic billing inquiries and disputes

TTEC
Team Lead - T-Mobile
Jul 2008 - Sep 2010 · 2 yrs 3 mos
Bacolod, Western Visayas, Philippines
•Take part in Focus Group Discussion with the client's whenever they come to visit the site
•Determine whether the CMC agents maintain a pre-determined and acceptable level of contact
•Core Developer for TeleTech Coaching’s Tool (Empower)
•Review evaluations, maintain tape files, and handle general administrative duties.
•Conduct focus group discussion within the team and training for team improvement in product knowledge for better metrics and quality scores.
•Randomly monitor calls to gather information, analyze data, observe the process, and lead the effort to consistently improve each call and performance for agent to improve its call handling to hit key metrics

TTEC
Escalation Specialist - Sprint-Nextel
Full-time
Jan 2008 - Jul 2008 · 7 mos
Iloilo, Western Visayas, Philippines
•Handles escalations from agents regarding customer’s concern 
•Assist customers to their satisfaction and help them get the most out of their products or services
•Fix and provisioned products and services per customer’s request.
•Track and report all escalated issues to Client for monitoring and resolution
•Provides coaching feedback to agents regarding their escalated calls. 
•Handles basic technical troubleshooting for phone services.
•Provide assistance to customers regarding their billing inquiries and disputes.

TTEC
Customer Service Representative - Sprint/Nextel
Full-time
Mar 2007 - Jan 2008 · 11 mos
•Assist customers to their satisfaction and help get the most out of their products or services. 
•Handles basic technical troubleshooting for phone services and connectivity issues
•Provide assistance to the customer regarding their billing inquiries and disputes.
•Fix and provisioned products and services per customer’s request.
•Report issues affecting our customers services to our supervisor for monitoring and resolution

Human Resources Specialist
Lopue's Depart Store
Full-time
Mar 2006 - Dec 2006 · 10 mos
Bacolod, Western Visayas, Philippines
•Liaison officer handling employee's SSS Loans and Contributions
•Payroll Officer handling monthly pay slips and 13th month pay
•Counter check store's purchase order 
•Answers phone call and inquiries