Lorena

Executive Virtual Assistant/Customer Sales & Service/SMM

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Overview

Looking for full-time work (12 hours/day)

at $5.00/hour ($1,320.00/month)

Associates degree

Last Active

May 14th, 2024 (3 days ago)

Member Since

October 8th, 2021

Profile Description

Welcome! I'm glad you're here to check out my profile. I hope you find what you're looking for and learn more about me.

Are you in search of a customer service expert who can take your business to new heights? Look no further! With a passion for providing exceptional support, a knack for problem-solving, and a friendly approach, I am your go-to professional for all things customer service. Whether it's handling inquiries, resolving issues, or ensuring customer satisfaction, I've got you covered!

* Brace yourself, here are the things I am capable of: *
- Virtual Assistance ~ Executive, Administrative, Personal
- Customer Service ~ Email, Live Chat
- Social Media Management ~ Comments and Inbox Management
- Project Management ~ Supervision, Planning, Scheduling, Reporting and Analysis, File         and document organization
- Email, Zoom and Calendar Management ~ Appointment Setting, Travel arrangements
- Lead Generation ~ Email gathering and Verifying
- Data Entry ~ Research, Transcription, Data Collection, Extraction, Encoding

* Platforms I'm proficient In: *
. Avaya
. Citrix
. Five9
. Zendesk
. Live-chat
. Trello
. GoHighLevel
. 6-figure CRM
. CopeCart
. Wix
. JotForm
. Google Workspace
. Microsoft excel
. Microsoft Word
. Trello
. Georgias
. Square Calendar

My purpose as your Virtual Assistant is to provide you with exceptional administrative support while you focus on the bigger things. I'm ready to elevate your brand's reputation. Let's collaborate and create a customer service strategy that will leave your clients raving. Get in touch today and let's make customer service excellence our shared mission.

Top Skills

Professional Services » Management Services » Sales Management

Experience: 5 - 10 years

entails overseeing and optimizing sales processes, teams, and strategies to drive revenue growth and achieve organizational goals. It involves activities such as setting sales targets, coaching and motivating sales teams, analyzing market trends, managing client relationships, and implementing sales plans. The focus is on maximizing sales effectiveness and efficiency while ensuring customer satisfaction and sustainable business growth.

Customer Support

Experience: 5 - 10 years

involves providing assistance and resolving inquiries or issues raised by customers regarding products or services. It encompasses various communication channels such as email, phone, live chat, and social media, aiming to ensure customer satisfaction and retention. Effective customer support requires empathy, problem-solving skills, and product knowledge to address queries efficiently and maintain positive customer experiences.

Customer Support » Technical Support

Experience: 1 - 2 years

Other Skills

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

Customer Support » Sales Support » Hotel Booking

Experience: 1 - 2 years

Office and Administration » Email Management

Experience: 1 - 2 years

Basic Information

Age
42
Gender
Female
Website
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Address
Valencia, NEGROS ORIENTAL
Tests Taken
IQ
Score:  124
DISC
Dominance: 43%
Influence: 9%
Steadiness: 28%
Compliance: 21%
English
C2(Advanced/Mastery)
Uploaded ID
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