Admin & Insurance Support VA | CRM Updates, Renewals & Backe

Experienced in admin data processing within the commercial insurance sector, handling policy applications, renewals, and document management with accuracy and attention to detail. Skilled at maintaining organized records in AMS and CRM systems to support smooth operational workflows.

Entered and updated insurance policy data, quote information, and renewal details with precision across AMS and CRM platforms || Ensured accuracy in submissions by cross-checking client documents and verifying data against underwriting requirements || Uploaded, organized, and labeled key documents in agency management systems, contributing to a smooth and compliant workflow

Balanced day-to-day admin work with customer-facing tasks, showing adaptability, responsiveness, and a detail-oriented approach || Managed CRMs and internal databases by organizing, updating, and maintaining clean, reliable data for sales, marketing, and support teams || Created and maintained spreadsheets, task boards, and digital records that supported smooth operations and informed decision-making

Experienced article writer skilled in creating MOFU (middle-of-funnel) and BOFU (bottom-of-funnel) content that drives engagement and conversion. I craft clear, concise, and SEO-optimized articles designed to support digital marketing strategies and nurture leads effectively.

Provided clear, professional English communication across phone, chat, and email to resolve customer concerns efficiently || Maintained a high standard of verbal and written English in all customer-facing interactions, ensuring clarity and empathy

Creative and detail-oriented with experience designing social media posts, reels, and branded content. Skilled in crafting visually appealing graphics and managing personal social media channels to engage audiences and build brand presence.