Appointment Setter/ Team Manager-Sales/Collections

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

College Graduate - BS Office Administration

Last Active

March 21st, 2024 (53 days ago)

Member Since

October 4th, 2021

Profile Description

I am a Business Processing Operations Professional with over 15 years of experience in customer support, collections, appointment setting, sales, coaching, research, workflow prioritization, and process application. I have experience as a team manager handling the day-to-day operations of 10 clients, each with 1-2 appointment setters working under my team. I am responsible for addressing all our clients’ and agents’ concerns related to product/service usage, general inquiries, troubleshooting, account management, CRM, and feature requests. I also lead a team to meet the operational needs of the business owners and conduct training and coaching sessions to identify areas of improvement and exceed expectations. Additionally, I have experience as a Sales Development Representative (SDR) where I focus on generating new business opportunities for the company by identifying, contacting, and qualifying potential customers. I’m responsible for creating and managing leads through the sales pipeline, setting appointments, following up on leads, tracking progress toward meeting sales goals, and collaborating with the sales team to develop strategies for reaching sales targets.