Virtual Assistant

Overview

Looking for full-time work (6 hours/day)

at $12.00/hour ($1,584.00/month)

Bachelors degree

Last Active

May 10th, 2024 (9 days ago)

Member Since

October 4th, 2021

Profile Description

THESIS 
New York, USA — 20 OctoberUpgrade to see actual infoMarch 2024
Quality Assurance Specialist:
1) Responsible for monitoring and evaluating the performance of customer representatives in ensuring compliance with established standards and procedures (evaluating recorded calls, CS Representative performance, Coaching, Performance reporting and trends in identified during evaluations, conducting calibration sessions)
2) In charge of overseeing and handling consumer complaints, question and issues via email correspondence. Assisting customers by providing detailed information about products offered by the company.
3) Process replacement and refunds as well as handling customers disputes/chargeback

IBM - Singapore
Singapore — 15 June 2012 - December 2022
Archive Data Management (1 February 2016 - December 2022):
1) Overall responsibility for the day-to-day business activity for National Health Group, Polyclinics, Hospital and other group health unit with-in the PSM operation process.
2) Managing receipt, dispatch and destruction of portable storage media (backup tapes), manages the PSM system and conforming to appropriate security standards, in-charge of recording shipments to/from off-site storage.
3) Conducts onsite inventory, spot check and audit

System Administrator (15 JuneUpgrade to see actual infoJanuary 2016):
a) Safeguarding production operations sites including multiple servers, backups and other related activities. Maintain data center management and security in support for the Data Center daily operations. Monitor, maintain and firsthand troubleshooting for the data center equipment’s.
b) Respond to support requests, address or escalate problems and issues as necessary. Prepares broadcast and upload Hospitals IT announcement, enhancement, maintenance, downtime and other IT related information.


SUTHERLAND GLOBAL SERVICES 
Manila, Philippines — 16 JanuaryUpgrade to see actual infoMay 2012
Consultant (Symantec - Nortonlive)
- Consultant for inbound customer who are undergoing technical or virus and product subscription issues. Provide troubleshooting support to customers in accessing problem and promotes better option service provided by Norton.