One thing that sets me apart from other applicants is my ability to handle different types of products such as:
• TelCo (Telephone Companies)
• Financial accounts (Banks handling Fraud Prevention and Claims)
•
• Travel accounts (
With these, I have gained a broad, yet in-depth understanding of the various types of support that can be provided to customers. It has allowed me to handle various scenarios, including difficult conversations with customers, while always providing excellent customer service.
Some Personality traits that you don't want to miss:
? Successful working in a team
? The ability to work under pressure and follow instructions
? Analytical and Critical Thinker
? Knowledgeable with MS Office
? Can work with minimal supervision
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Skills Strength:
? With advanced knowledge using DATA Dashboards:
--? Power BI - 3/5 Rating
--? Looker Studio (Former Google DATA studio) - 4/5 Rating
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? Customer Facing and Team Management
--? Excel Data Management
--? Google Sheets
--? Training Needs Analysis
--? Process Improvement
--? Customer Service
--?
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? Knowledge on using different tools:
--? Salesforce
--? Zendesk
--? CSC: Customer Service Centre
--? BLISS:
--? Amazon Connect
--? PureCloud
--? Balkan Helpdesk Responder
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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