Katrina

Medical & Dental Remote Assistant | Revenue Cycle Management

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Overview

Looking for full-time work (8 hours/day)

at $9.13/hour ($1,760.00/month)

Bachelors degree

Last Active

June 30th, 2026 (11 days ago)

Member Since

September 28th, 2021

Profile Description

Summary of Qualifications:
Expertise in implementing process improvements, developing compliance policies, and conducting risk assessments. Proven track record of managing workforce teams, ensuring high productivity and quality, and providing comprehensive data reporting. Proficient in schedule monitoring, staffing forecasting, call volume reporting, and adherence management. Skilled in real-time queue management, interval analysis, and making schedule adjustments to optimize efficiency. Strong background in resolving customer inquiries, conducting research, coordinating with support resources, and delivering effective training. Consistently achieving performance goals in terms of efficiency, call quality, customer satisfaction, first call resolution, and ---------- pable of providing floor support, coaching, and navigating web support systems. Experienced in handling contract disputes, resolving networking issues, and addressing complex benefit and claims calls.

Top Skills

Office and Administration » Data Entry

Experience: Less than 6 months

Professional Services » Medical Services » Medical Billing

Experience: Less than 6 months

Professional Services » Medical Services » Revenue Cycle Management

Experience: 1 - 2 years

Submit insurance claims to payers using proper coding Post payments received from insurance companies and patients to the appropriate accounts. Reconcile discrepancies between payments and billed amounts Monitor and investigate denied claims or underpayments Follow up on unpaid claims and patient balances Maintain proper documentation of all billing and payment transactions Generate revenue cycle reports to track key performance indicators (KPIs) like days in accounts receivable, collections, etc. Review unpaid or denied claims and resubmit them when necessary, including appeals for denied claims.