Current Employment Status:
Hired Part Time on Jun 9, 2023

Nadia

Shopify Specialist / General VA

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Overview

Looking for full-time work (8 hours/day)

at $16.00/hour ($2,816.00/month)

High school diploma

Last Active

March 25th, 2024 (4 days ago)

Member Since

September 28th, 2021

Profile Description

Welcome to my profile!
I am an accomplished Team Leader, Shopify Manager, and Team Leader with extensive experience in the e-commerce and customer service industries. My expertise is in Shopify administration, apps, and seamless third-party integrations. With a strong background in management, customer service, performance management, and customer satisfaction, I am well-prepared to tackle a variety of issues in these areas.
I provide a diverse set of abilities that will greatly benefit with your business. With over three years of experience as a Shopify Support Advisor and two years as a Shopify Project Manager and Specialist, I bring an array of experience and expertise to the table.
Beyond my e-commerce background, I bring over 5 years of diverse experience in the Customer Service industry, spanning roles as a Benefits and Claims Healthcare Professional, Fraud Specialist, and Credit Card Services representative. In these capacities, I've adeptly navigated intricate customer inquiries, efficiently resolved issues, and consistently upheld high levels of client satisfaction.
If you are seeking a proactive Shopify Specialist, Customer Service or General Virtual Assistant, I am the ideal candidate. My exceptional problem-solving abilities, organizational skills and quick thinking enable me to efficiently manage your business and resolve issues promptly.
Having worked as a Shopify Specialist, Project Manager, Customer Service Representative, Fraud Specialist, Healthcare Specialist and Team Lead, I pride myself on maintaining the highest level of professionalism while consistently exceeding expectations. My goal is to ensure utmost client and customer satisfaction while delivering exceptional results.
Some of the key skills I possess include:
Proficiency in Shopify and handling third-party integrations.
Organizational Skills
Exceptional customer satisfaction and multi-channel support expertise (chat, email, phone).
Performance Management and effective Team Management capabilities.
Proficient in Microsoft Office, and Google Workspace.
Excellent written and verbal communication skills.
Advanced internet research abilities and critical thinking.
Data Entry
Email
Marketing proficiency.
Familiarity with Google applications and the ability to navigate various software and systems such as Jira, Athena, Clickup, Monday, Guru, Freshdesk, Harvest, Slack, Attentive, Klaviyo, etc
I am dedicated to achieving your business goals and would be delighted to contribute to your success. If you are looking for a skilled and reliable professional to elevate your e-commerce operations, customer service, or just general virtual assistance, let's connect and discuss how I can support you and your business needs.
Thank you for considering my profile, and I look forward to the opportunity to work with you.

Top Skills

E-Commerce » Shopify

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Other Skills

Office and Administration » Email Management

Experience: 1 - 2 years

Office and Administration » Personal Assistant

Experience: 1 - 2 years

Basic Information

Age
32
Gender
Female
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  125
English
C1(Advanced)
Uploaded ID
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