Customer Service Associate

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

April 29th, 2024 (17 days ago)

Member Since

September 28th, 2021

Profile Description

About Me:
I'm a customer service professional with expertise in various industries like e-commerce, hospitality, and aviation. I excel in handling customer queries through different channels like Shopify, Salesforce, Calendly, Loop, Hubspot, Intercom, Slack, and Stripe. With strong skills in operations management, problem-solving, and data analysis, I contribute effectively to projects and team success. My goal is to deliver top-notch service and build positive relationships with customers and colleagues.

Skills & Expertise:
Data research/management
Administrative tasks
Social media management
WordPress site management
Image editing
Lead generation
Customer service
Community management
Feasibility studies
Business planning

Experience:
Currently working as a Customer Experience Associate at Lo & Sons, where I effectively manage customer inquiries across multiple platforms such as email, chat, and social media, ensuring prompt and accurate responses. Provide comprehensive product information and resolve any account-related issues efficiently. Additionally, actively participate in various projects including reporting, training, escalations, returns, chargebacks, and damages as needed.

Education:
Bachelor of Science in Travel Management, University of Santo Tomas

Let's connect and explore how we can leverage data to enhance customer service experiences together!