Data-driven and strategic
Senior Operations Manager with 10 years of experience exceeding targets in the
BPO industry. Proven ability to lead and empower a culturally diverse team of
over 200 professionals, achieving a 25% reduction in customer churn rate
through improved first-call resolution and increased customer satisfaction
scores. Adept at project management methodologies, financial analysis, and
driving revenue growth through innovative operational strategies.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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