*Responds to telephone inquiries and complaints using standard scripts and procedures
*Communicates appropriate options for resolution in a timely manner
*Provides assistance, training and assistance to lower level staff
*Prepares standard reports to track workload, response time and quality of input.
*Do off the phone task or admin task
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.