Trainer, Learning and Development

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

April 17th, 2024 (11 days ago)

Member Since

September 24th, 2021

Profile Description

I had Customer Service Representative experience for 9 months and got promoted as a Upgrade to see actual info this field, I provided supportive services to customers, either with their purchasing choices or any help needed. We train people to be a subject matter expert in the field and build confidence in providing the highest level of service possible.
What my typical day consists of as a CSR:
Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
Open and maintain customer accounts and information
Resolve technical issues with patience and understanding
Positively participate in company events, team activities, and continuous learning
As a Trainer:
-Manages the Learning Environment
Acts immediately to fix issues with systems, logins or permissions
• Prepares with alternate solutions for system or login issues.
• Acts immediately to address issues in the classroom or virtual environment by understanding how many learners are impacted and leverages support resources to follow-up individually with experts experiencing issues.
• Leverages support resources to take over virtual training room when experiencing system issues
-Business Owner Mindset
• Connects key learning points to reducing customer effort or improving the customer experience.
• Encourages efficiency behaviors in the classroom by timing role-plays or other activities.
• Encourages collaboration and teamwork in the classroom. Reinforces community and owning their customer base.
• Includes appropriate examples and perspectives from the call center and provides common customer call types
• Is friendly, respectful, and approachable. Connects with learners through eye contact, use of names Upgrade to see actual infomonstrates patience with expert’s questions, ideas, attitudes and skill levels.
-Results Focus
• Provides positive and constructive feedback to individuals and groups on impacting behaviors.
• Challenges experts to model responses as if they were speaking to a customer versus just giving the answer.
• Addresses incorrect responses by providing reassurance “thank you for your response. I was looking for...”