Sheilla
Customer Success | VIP Experience Manager | Client Retention & Operations Leader
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $11.32/hour ($2,181.82/month)
Bachelors degree
Last Active
June 30th, 2026 (8 days ago)
Member Since
September 22nd, 2021
Profile Description
I’m a Customer Experience and Operations Manager with over 10 years of experience leading service teams, improving client retention, and delivering high-quality customer journeys across hospitality and healthcare.
I specialize in managing high-value clients, resolving complex issues, and building systems that improve efficiency and satisfaction. My background includes training and coaching teams, handling escalations, and implementing process improvements based on performance data and feedback.
I’m now focused on transitioning into remote roles in Customer Success, VIP Management, or Operations, where I can contribute to client growth, retention, and long-term business success.
Core strengths include:• Customer retention and satisfaction• VIP client management and escalation handling• Team leadership and training• Process improvement and KPI tracking
I’m open to global remote opportunities.
Top Skills
Customer Support » Customer Service » Conflict resolution
Experience: 10+ years
Customer Experience focused hospitality professional with more than 10 years of experience in front office and guest services, including management of VIP guests, service recovery, and daily operations to ensure outstanding experiences for all guests and patients. Recognized for strengths in problem-solving, patient/guest satisfaction, and service excellence, with a proven ability to plan and implement proactive procedures and systems that improve satisfaction scores, operational efficiency, and overall performance outcomes. Strong background in staff training, auditing, and performance management, including Front Office teams, Duty Managers, and Night Managers, ensuring consistent service standards, compliance, and compassionate patient-centered care. Highly skilled in balancing patient needs with organizational priorities, ensuring quality service delivery while supporting business objectives.
Customer Support » Customer Service » Conflict resolution
Experience: 5 - 10 years
Coaching » Training and Development
Experience: Less than 6 months
Other Skills
Office and Administration » Leadership
Experience: Less than 6 months
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaue, Cebu
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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