Mayshelle

E-Commerce Virtual Assistant

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Overview

Looking for part-time work (5 hours/day)

at $6.60/hour ($800.00/month)

Bachelors Degree

Last Active

July 21st, 2023 (1049 days ago)

Member Since

December 18th, 2014

Profile Description

Have worked with US-based Amazon, eBay, and Shopify sellers in the past. Looking for a long-term job. Experienced finding and sourcing products from several major suppliers. Accustomed to working under pressure and can easily learn new responsibilities in a growing organization.

Role:
- Manual and reverse search for products.
- Record leads using google sheets.

Skilled in:
- Manual product sourcing
- Reverse sourcing
- Rabbit Trail (Brand)
- Storefront Stalking

Experienced in:
- RevSeller
- AZInsight
- Keepa
- SellerAmp SAS
- Amazon Seller Central
- Asana
- DS Amazon Quickview- Jungle Scout Estimator
- Amz Scout Calculator- ASIN Fetcher
- Search Image By Amazon
- ProtonVPN - US Market
- UrbanVPN - UK Market- Trust Pilot- Scam Adviser- Supplier Website
- Amazon Website
- Search Engine (Google)
- Search Analysis (Keepa)
- Google Trend

Other Skills (Sub-Services):
Simple video editing with FilmoraSimple Content Design Creation with Canva, Illustrator, Photoshop
Other Related Work Background:

Customer Service
- Responsible for providing updates to customers about orders.
- Prioritize emails from customers, then, vendors and suppliers.
- Call suppliers in cases like return labels, ship dates, delayed fulfillment of orders, and other order-related concerns.

Data Entry
- Records customers' pertinent data accurately from source documents within the given time.
- Review data and correct errors or incompatibilities if there are any.
- Updates and maintains information in SaaS.

Order Management
- Managing and fulfilling orders including refunds and replacements.
- Record all cases in Asana such as return requests, cancellations, replacements, order shipping info, and pending inquiries.
- Ensures add comments on each case with the email responses.
- Checks orders in the Sales Sheet and tag appropriately e.g. Canceled, OOS, Negative, Shipped, Received, etc. (Amazon, eBay, Costco, Overstock, ToysRus)
- Checks daily emails and quickly responds to senders appropriately.
- Organize inboxes with labels, folders, and categories to avoid cluttered emails to maximize time with other business-related obligations.

File Management
- Applies a logical approach to keeping files and documents organized.
- Putting labels in each folder by topics and ---------- helps the overall functions of the business workflow if all important data are easily found and retrieved.

Top Skills

Project Management

Experience: 1 - 2 years

Assists management with hiring processes and new team member training; Admin tasks; Leads team meetings, and updates on team metrics & expectations; Supports team members, resolves issues, and ensures quality and compliance; Ad hoc.

Design » Graphic Design

Experience: 2 - 5 years

Creates digital backgrounds (illustrations) for commercial properties referring to site plans; Pre-populate RPM site plan pages with ID Vision view data; Ad Hoc; SMM graphic illustrations and Content creation.

Customer Support » Ecommerce

Experience: 5 - 10 years

CUSTOMER SUPPORT - Accurate, timely order processing across a variety of categories; Monitoring Shipments and Lost Packages; Processing refunds, and documentation through spreadsheets; Extracting Tracking numbers from the Suppliers' platform to confirm shipments in the Amazon Platform; Answering customer inquiries, and addressing concerns through email and chat ensuring customer satisfaction; Own end-to-end touchpoints with the customer starting from onboarding and improving every engagement; Proactively flag issues, run-down tickets to highly satisfactory completion, and escalate issues as necessary; Serious attention to detail; Ability to manage time well, act decisively, and crunch tasks; Providing full administration support; Documenting customer issues accurately through prompt data entry; Calling vendors/couriers for delivery status; Data Management with Asana Web, Google Spreadsheet; Updating tracking numbers with the order tracker system like Seller Central; Filing of item returns and payment refunds.