Excellent written and verbal English communication.
I have 4 years experience in office as a Hauler Dispatcher in a globally-known petroleum company. There, I manage drivers' work schedule with consideration of the Fatigue Management rules of the company. I also manage their point-to-point deliveries from the refinery to customer's gasoline station. I am also responsible in tracking the delivery en-route to secure the drivers' and cargos' safety. I am the first responder for every concern of the drivers. I am responsible in creating reports to be submitted directly to the Safety Officer most especially during critical situations such as accidents or lorry breakdowns en-route to customer. As a newcomer in the virtual assistance world with just a year of experience in immigration services specifically in Canadian immigration, I am able to prepare written Submissions for Applications; Communicate with Officers at the offices when necessary and possible; Submit Applications to the appropriate Offices; Receive and respond to clients' queries within the legal framework; Forward clients and their queries to the consultant; Organizing and completing necessary documentation; Preparing checklist and filing all the required documents by clients; Maintain proper records of documents for future reference; Providing clients updated information about their cases; Ensure retainer and use of representative are duly signed and dated for each client; Provide support to the office in terms of copies, fax, e-mail responses, online status check or online application; Scheduling clients in different government and other offices related to their cases; Guide clients to the offices as per schedule; Provide support to co-workers' and CEO's daily routine works; Fill up client's application forms; Act as a back up staff for reception desk and perform the following: ? Answering phone calls and reporting; ? Addressing client's concerns; ? Cooperate and assist other staff when necessary;
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