Claim Specialist|Collections Specialist |Medical VA|

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Associates degree

Last Active

May 14th, 2024 (2 days ago)

Member Since

September 19th, 2021

Profile Description

Hi, this is Chris, I possess a genuine passion for assisting customers with their technical concerns, driven by a deep-seated commitment to delivering exceptional service. My willingness to help stems from a solid foundation of technical expertise, coupled with a customer-centric approach. I understand that navigating technical issues can be challenging, and I am dedicated to providing clear and effective solutions.

With a patient demeanor and excellent communication skills, I strive to ensure that each customer feels supported and valued throughout the resolution process. I embrace the opportunity to turn complex technical challenges into positive and satisfying experiences for customers, fostering trust and loyalty in every interaction.
 With a dynamic professional history spanning various roles, I bring to the table a wealth of experience accumulated over 7 years in the Business Process Outsourcing (BPO) industry. As a  Technical Support Specialist for McAfee for 3 years, I honed my skills in providing phone support for Windows OS and McAfee chat support for mobile users.

I also worked as a claims specialist, In this capacity, my focus encompassed fraud prevention, meticulous data analysis, claims resolution, adherence to legal compliance, and the delivery of top-notch customer service. My time as a Claims Specialist fortified my analytical capabilities and furthered my commitment to ensuring customer satisfaction. 

In the challenging position of a Collection Specialist for Bell Canada, I showcased my proficiency in analyzing collection reports, skillfully resolving conflicts, and maintaining effective communication with clients. This experience enhanced my ability to navigate complex situations and bolstered my communication skills in a high-stakes environment.

My commitment to customer and client satisfaction has been a constant thread weaving through my diverse experiences in the BPO industry. With a solid foundation built over 7 years, I am poised to bring a wealth of knowledge and a versatile skill set to any professional endeavor.