Technical Support Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 29th, 2024 (16 days ago)

Member Since

September 18th, 2021

Profile Description

Are you looking for a customer support professional who can handle any technical issue with ease and professionalism? If so, you might be interested in hiring me. I have over 5 years of experience working as a technical and customer support professional at Concentrix, a global leader in customer engagement services. I have helped thousands of customers from different countries and backgrounds with their networking devices and software problems.

I aspire to leverage my skills and knowledge at Concentrix to deliver outstanding customer service.

EXPERIENCE:
Technical Support Representative/Customer Service Service Representative
?
? Troubleshooting Linksys apps for various phones and models to ensure compatibility and functionality.
? Analyze user feedback and identify any common themes or patterns that may indicate problems or areas for improvement on the app.
? Troubleshooting and resolving hardware or software faults on various networking devices, such as routers, switches, modems, etc.
? Installing and configuring networking devices for customers according to their needs and preferences.
? Providing accurate and timely information about the specifications and compatibility of different networking devices and software applications.
? Recommending suitable products or services to customers based on their current or future networking needs.
? Processing refunds and replacements for defective or unsatisfactory products or services courteously and efficiently.
Social Media Manager
? Managed Facebook pages and created engaging reels for social media marketing.
? Produced and posted reels on Facebook to increase brand awareness and online presence.
? Analyzed the performance and trends of viral and non-viral videos on Facebook and recorded the data in a spreadsheet.
? Monitored the follower growth and engagement of various Facebook pages and identified the best practices and strategies.


Skills:
• Project Management Skills
• Problem Solving
• Negotiation
• Critical Thinking
• Communication Skills

Tools that I use:
• Adobe Photoshop. 
• Canva.
• Google Workspace. 
• Microsoft word. 
• Skype, MS teams, Zoom, and Google Meet. 
• Salesforce.  

I appreciate your time in reviewing my profile and hope to hear from you with regard to the next steps in the hiring process. If you have any questions or need any additional information, please don’t hesitate to contact me or at Upgrade to see actual info