Customer Service Specialist / Sales Representative 

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Senior Highschool Diploma

Last Active

April 24th, 2024 (6 days ago)

Member Since

September 16th, 2021

Profile Description

CUSTOMER SERVICE SPECIALIST -
I've honed my expertise in delivering exceptional support through diverse channels???Email, Chat, and both Inbound and Outbound Phone interactions. My proficiency extends beyond customer service, encompassing a keen ability in Sales across various mediums, including Phone, Chat, Inbound, Outbound, and lead management.

SALES - 
I specialize in driving revenue through effective sales strategies and cultivating lasting customer relationships. With a keen understanding of customer needs, I excel in articulating product benefits and closing deals. Simultaneously, my focus on retention involves proactive measures to ensure customer satisfaction, address concerns, and foster long-term loyalty. Leveraging strong communication skills, I navigate sales processes, handle inquiries, and implement retention initiatives to contribute to business growth and customer satisfaction.

SOCIAL MEDIA MANAGEMENT -
 In the dynamic realm of Social Media Management, particularly on platforms like Facebook and Instagram, I have successfully navigated the intricacies of online engagement. Leveraging these platforms, I ensure a strong and positive online presence for the brands I represent, fostering meaningful interactions with customers. I'm well-versed in utilizing industry-standard applications and tools such as CRM systems, live chat software, and social media management platforms, contributing to seamless communication and elevated customer experiences. My multifaceted skill set allows me to navigate the diverse landscape of customer interactions and sales, contributing to the overall success and growth of the businesses I engage with.

TECHNICAL SUPPORT REPRESENTATIVE - 
 I excel in providing expert assistance to users, troubleshooting technical issues, and delivering timely solutions. With a deep understanding of complex systems and technologies, I effectively communicate technical information in a clear and accessible manner. Proficient in diagnosing hardware and software problems, I ensure a seamless customer experience by resolving issues efficiently. My commitment to customer satisfaction is demonstrated through proactive problem-solving, detailed issue tracking, and continuous improvement of technical knowledge, contributing to a positive and reliable support environment.