GENERAL VIRTUAL ASSISTANT|CUSTOMER SERVICE SPECIALIST

Overview

Looking for part-time work (5 hours/day)

at $3.00/hour ($330.00/month)

Associates degree

Last Active

April 11th, 2024 (15 days ago)

Member Since

September 15th, 2021

Profile Description

I have been in the BPO industry for more than seven years, started as a customer service representative assisting customers with account changes, financial statements, and technical support needs. In my second year, I was upskilled for the Dealers support group, working alongside store representatives aiding customers' account maintenance. After another year, I dUpgrade to see actual info to take on a role as a Trainer, teaching newbies product knowledge and processes, provided up training to upskill agents in operations. After three years in the training department, I dUpgrade to see actual info to step up and move to operations as a Team Lead, managing a group of individuals to drive performance.
Experienced in number transfer/port process, includes account management and cold calling to other businesses/companies.