SKILLS:
· Broad experience in administering personnel workforce
· Experience in administering social media pages and running paid ads
· Ability to handle high-pressure situations at work
· Adaptable to change
· Observant
· Objective
APPLICATIONS & TOOLS:
These are the applications/tools that I have used in my previous employment:
· Google Workspace: Forms, Sheets, Docs, et al
· Microsoft Office: Word, Excel, PowerPoint, et al
· Zoho Business Software: CRM, Books, Mail, Cliq, Social, People, Recruit, et al
· ChatGPT
· Canva
· Zoom
·
WORK EXPERIENCE:
FEBRUARY 2024 – AUGUST 2025
OPERATIONS MANAGER|HR MANAGER|ACCOUNTING SUPERVISOR, AGENTHUB 360 / ENERGYHUB 360 (REMOTE)
· Worked directly with the owner to manage daily operations, implement and refine workflows, and oversee
administrative processes
· Oversaw HR functions and compliance processes, including policy implementation and employee relations
· Handled bookkeeping and payroll tasks, including transaction recording, payroll processing, and record
maintenance
· Coordinated social media scheduling, content organization, and content calendar management
AUGUST 2021 – JANUARY 2024
BACKEND ADMINISTRATIVE MANAGER, NAB SECURITY SERVICES (REMOTE)
· Co-owner of the agency
· Provided backend support on the administrative functions of the agency
· Created and/or proofread all marketing and operations documents of the agency
· Conducted marketing presentations for potential clients
NOVEMBER 2021 – AUGUST 2023
CHIEF OPERATIONS OFFICER, HBB ACCOUNTING (REMOTE)
· Worked directly with the owner to manage daily operations, implement and refine workflows, and oversee
administrative processes
· Managed the Philippine team of the company - recruitment and training
· Oversaw HR functions and compliance processes, including policy implementation and employee relations
· Handled payroll processing, including salary computation and deduction tracking
JULY 2020 – AUGUST 2021
ADMINISTRATIVE MANAGER, NAB SECURITY SERVICES
· Co-owner of the agency
· Supervised the administrative functions of the agency
· Administered the Google Workspace account and official
· Maintained healthy client relationships thru consistent communication
· Conducted marketing presentations for potential clients
JULY 2009 – AUGUST 2019
GENERAL MANAGER - LICENSEE, RAMA SECURITY AGENCY INC.
· Supervised administrative, financial, operational, marketing functions of the agency
· Handled the digital marketing aspect of the Agency by administering its official
paid ads
· Maintained healthy client relationships thru consistent communication
· Conducted marketing presentations for potential clients
AUGUST 2018 – SEPTEMBER 2018
ENGLISH AS SECOND LANGUAGE (ESL) TEACHER, 51 TALK
· Conducted online classes with students from China
· Adapted to the learning requirements per client because our students’ ages are from 3 to 50 years old
· Evaluated the progress of each student after their lessons, and submit these to the company
DECEMBER 2015 – SEPTEMBER 2018
FRANCHISEE & STORE MANAGER, 7ELEVEN CONVENIENCE STORE
· Managed the day-to-day operation of the store
· Conducted recruitment and administration of store employees
JANUARY 2011 – JANUARY 2013
FREELANCE ARTICLE WRITER,
· Created original articles of various topics
· Incorporated the use of keywords based on the instructions of the client
APRIL 2007 – JUNE 2007
TECHNICAL SUPPORT REPRESENTATIVE - VERIZON, TELETECH PHILIPPINES
· Accepted incoming calls from Verizon customers regarding the technical issues of their subscription
· Conducted step-by-step troubleshooting of technical issues
· Endorsed customers to other Verizon departments when necessary
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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